AI software is a loose term used to describe software that can adapt to new information and automate or enhance decision-making processes. For businesses, this means the potential to improve efficiency, uncover insights, personalise customer experiences,
and analyse data at scale.

It should be noted that although AI is capable of completing some very impressive tasks and looking at huge data sets in a short time frame, that it isn’t intelligent in the way we think about sentient humans and animals.

Despite the many benefits AI can bring to a business, there are some risks that should be considered when introducing the technology into your business. Firstly and foremost, it is only a tool, and any content produced using AI should be checked by a qualified person before publishing or using. Inaccuracies can and do frequently appear from bias and hallucinations in the training data.

For the reasons listed above it is advised that all employers create an AI Policy document and carefully monitor its use within your organisation.

Artificial Intelligence isn’t just for large organisations, and the uses and benefits for small SME’s are many. Below are a selection of the tasks AI can perform to help
improve your businesses processes:

Automatically scan unstructured documents for text, even when handwritten or photographs

• Analyse images to ensure product QC
• Convert text to speech and speech to text
• Automatically answer email queries
• Embed a chatbot into your Teams channel
• Spot anomalies in data patterns from sensors or 3rd party applications
• Analyse facial images for tagging and tracking