An AI chatbot can decrease customer support cost by up to 30% and speed up response times of commonly asked questions by 80%.
Traditional customer support comes in the form of using a real sales assistant answering queries whether it be over the phone, or through a messaging service. When a customer has a big issue, this is where agents work the best however, when the customer has a smaller, less important question such as ‘where is the information page?’, this is where customer service agents lose time answering more difficult questions that require more time.
Customer service firms can also only operate between certain hours, this means customer can’t receive an answer to their question until the customer service agents begin work the next day, for a simple question this could make a potential customer leave for another business. Customers who speak a different language will need an agent who can speak that language, which can add up in customer service costs.